Methodology

The methodology is based on a 30 years hands on experience in successfully managing small to XXL international Contracts and relies on the technical and contractual understanding of your operations in order to match the relevant contract articles.

Depending on the nature of the problem to be solved, the methodology may include:

  • Detailed contract review
  • Assessment of claim data
  • Schedule of events identification
  • Root cause analysis and analysis of events
  • Mapping of claim stakeholders with identification of decision makers and decision influencing partners
  • Collection and listing of input data from your team and analysis
  • Review of any relevant org chart and communication rules
  • Detailed mapping of losses / costs references, previous claims, lessons learned
  • Elaboration of claim strategy
  • Produce claim plan
  • Implementation of plan with strategy adjustments along claim process
  • Produce claim documentation in accordance with the strategy and run claim negotiations as per plan
  • Analysis of subcontractors / vendors actual gaps with their contractual obligations
  • Subcontractors default meeting and notifications for recovery plan
  • Subcontractor recovery plan follow-up, suspension, termination
  • Follow up of alternative subcontracting / vending solution (new ITT, alternative concepts, in-house solutions…) with contractual, cost and schedule impacts

Process

Step 1  – First meeting with Client to review the Client issues and needs.

In order to preserve the parties interest, a Confidentiality Undertaking is signed before the meeting starts. The Client is then exposing its concerns and expectations. ContractAction is first to confirm its ability to address the Client concerns and is then specifying the information it would require in order to provide an action plan to tackle the issues.

Step 2 – The information identified by ContractAction during Step 1 are provided by the Client. This may be followed by further information or clarification requests if necessary.

Step 3 – ContractAction is issuing an action plan to tackle the issues from Step 1 together with a Commercial proposal.

Step 4 – A clarification meeting is organized with the Client to ensure the Client concerns have been properly understood and adequately addressed.

Step 5 – If necessary, ContractAction is issuing a revised action plan with a revised Commercial proposal.

Step 6 – The Client order to ContractAction is issued and signed

Step 7 – A kick-off meeting, chaired by ContractAction, is organized to ensure alignment between relevant stakeholders with the plan proposed by ContractAction. This triggers commencement of ContractAction works according to the plan.

Step 8 – Weekly meetings are held with the Client for ContractAction to provide feedback on its past week works and next week planned activities.

Step 9 – Upon completion of works or period of work as per order, a close out report detailing the work done and achievements is produced.

The order is closed upon full satisfaction of the client and payment of last invoice.